Promoting Green Customs, Directorate General of Customs and Excise Issues Regulation on Electronic Seal (E-Seal)

The Directorate General of Customs and Excise has issued new regulations on the use of electronic seals (E-Seal) through Decree No. KEP-97/BC/2025, as amended by KEP-188/BC/2025. This policy aims to improve the efficiency of export-import processes, strengthen customs supervision, and support the Green Customs and Green Logistics initiatives.

According to the regulation, an E-Seal is defined as a seal or security tag equipped with an electronic device that must be connected to an approved electronic system by the Directorate General of Customs and Excise.

The introduction of the E-Seal system is expected to enhance the efficiency and effectiveness of customs services and monitoring related to import and export activities, while promoting environmentally friendly practices through the Green Customs and Green Logistics programs.

E-Seal Providers

E-Seal may be supplied either by customs service users or by providers appointed by those users.

E-Seal by Customs Service Users

Customs service users include importers, exporters, carriers, operators of temporary storage facilities, bonded warehouse operators, and other customs-related service users.

An E-Seal provided by a customs service user must be verified and meet all requirements for customs and excise business processes. In addition, users must integrate their E-Seal system with the Customs and Excise Information System (SKP) by submitting an application to the Director of Customs and Excise Information.

E-Seal by Providers

Alternatively, an E-Seal may be provided by a designated E-Seal provider appointed by customs service users through a business-to-business (B2B) agreement. To qualify as an E-Seal provider, the company must:

• Hold a business license in logistics, equipment, digital devices, security, digital security, or other relevant sectors;
• Supply certified E-Seals that meet customs process requirements;
• Integrate their E-Seal system with the SKP system by applying to the Director of Customs and Excise Information.

Installation and Removal of E-Seal

E-Seals must be installed before goods are transported from their point of origin, which may include customs areas, bonded zones, or other designated locations according to customs procedures.

The removal of the E-Seal takes place once the goods have arrived at their destination — whether it is a customs area, bonded zone, or another designated site in line with customs procedures.

Both installation and removal of the E-Seal must be carried out by operators of temporary storage facilities (TPS), bonded warehouse operators, carriers, or other relevant parties in accordance with applicable customs regulations.

If the goods are already secured using an E-Seal, Customs and Excise officials will not apply additional seals or other security measures.

The provisions for installing and removing E-Seals for specific business processes, such as wing box, many/one-to-many/one, and others, may be regulated separately by the Head of the Customs Office that establishes the Route Plan.

Implementation of E-Seal Provisions

The implementation of E-Seal usage will be carried out in stages for each business process involved in goods shipment. There are six business processes divided into two groups: Group A and Group B.

Group A	Group B
Carriage of imported/exported goods by road Transfer of storage locations where transportation passes outside the Customs Area Permit to store goods outside the Customs Area using containers transported by road	Importation of goods from the Customs Area to a Bonded Logistics Center (PLB) using containers. Importation of goods from the Customs Area to a Bonded Warehouse using containers. Importation of goods from the Customs Area to an Independent Bonded Zone using containers.

Implementation of E-Seal for the Business Process of Group A

Customs Office (Unloading Site)	Initial Phase	Mandatory
Phase I 1. KPUBC Tipe C Soekarno-Hatta	Juni 2025	September 2025
Phase II KPUBC Type A Tanjung Priok KPPBC TMP Tanjung Perak KPPBC TMP Tanjung Emas KPPBC TMP Belawan KPPBC TMP Ngurah Rai KPPBC TMP Juanda	August 2025	November 2025
Phase III KPUBC Type B Batam KPPBC TMP B Balikpapan KPPBC TMP B Pontianak KPPBC TMP B Makassar All Customs Offices in Java are not included in Phases I–II	December 2025	March 2026
Phase IV KPPBC TMP B Teluk Bayur KPPBC TMP B Lampung KPPBC TMP B Palembang KPPBC TMP B Banjarmasin	February 2026	May 2026
Phase V KPPBC TMP C Morowali KPPBC TMP C Ambon All Customs Offices in Sumatra are not included in Phases I–IV	April 2026	July 2026
Phase VI Other Customs Offices	Juni 2026	January 2027

Implementation of E-Seal for the Business Process of Group B 

Supervising Customs Office	Initial Phase	Mandatory
Phase I KPPBC TMP Tanjung Perak KPPBC TMP B Gresik KPPBC TMP Cikarang		June 2025
Phase II Other Custom Offices	March 2025	June 2025
Tahap I KPPBC TMP A Jakarta KPPBC TMP A Bogor KPPBC TMP C Cirebon	November 2025	December 2025
Phase II KPPBC TMP A Tangerang KPPBC TMP A Purwakarta KPPBC TMP Merak KPPBC TMP B Medan KPPBC TMP Tanjung Perak KPUBC Tipe C Soekarno-Hatta KPUBC Tipe A Tanjung Priok	July 2026	Oktober 2026
Phase III KPPBC TMP A Bekasi KPPBC TMP A Marunda KPPBC TMP Cikarang KPPBC TMP Juanda KPPBC TMP B Kualanamu KPPBC TMP A Semarang KPPBC TMP B Yogyakarta	Oktober 2026	December 2026